2016 East African Courier Growth Excellence Leadership Award

Kenya’s transport infrastructure (road, rail, air, and ports) remains largely functional, but constrained. The World Bank’s Logistics Performance Index of 2014 ranked Kenya 74th out of 160 countries. Yet, despite the constrained environment, Kenya’s 2014 ranking has placed it as one of the “lead performers within the low-income group”.

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Fargo has built a strong courier service capability and a broad network with excellent delivery times over the past twelve years while maintaining and building a solid client base. With its strong overall performance, Fargo Courier has earned Frost & Sullivan’s 2016 Growth Excellence Leadership Award.

For the Growth Excellence Leadership Award, Frost & Sullivan analysts independently evaluated two key factors—Growth Performance and Customer Impact—according to the criteria identified below.

Growth Performance

  • Criterion 1: Growth Strategy
  • Criterion 2: Above-Market Growth
  • Criterion 3: Share of Wallet
  • Criterion 4: Growth Diversification
  • Criterion 5: Growth Sustainability

Customer Impact

  • Criterion 1: Price/Performance Value
  • Criterion 2: Customer Purchase Experience
  • Criterion 3: Customer Ownership Experience
  • Criterion 4: Customer Service Experience
  • Criterion 5: Brand Equity

 

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